Privacy Policy

NeoTAQ Systems Limited ("NeoTAQ", "we", "us") is committed to protecting the personal data of everyone who visits our website or contacts us. This policy explains what we collect, why we collect it, and what rights you have over it.

We are headquartered at FD, SE45 02, Masdar City, Abu Dhabi, United Arab Emirates.

1. Who this policy applies to

This policy applies to anyone who visits neotaqsys.com, submits a contact or demo request form, downloads a product datasheet, or otherwise interacts with NeoTAQ through this website.

It does not apply to the neoSphere cloud platform (neotaq.cloud), which is governed by the data processing agreement between NeoTAQ and each customer organisation.

2. What data we collect

We collect personal data only when you actively provide it. We do not collect data passively through tracking pixels, advertising networks, or behavioural profiling tools.

Contact form (/contact)

• Full name
• Work email address
• Company name
• Country
• Phone number
• Sector (Energy, Telecom, Industry, or Other)
• Your message

Demo request form (/request-demo)

• Full name
• Work email address
• Company name
• Role or job title
• Country
• Sector
• Site size or MW (optional)
• What you would like to see (optional)

Datasheet download forms (/resources)

• Full name
• Work email address
• Company name
• Country
• Sector

Website analytics

We use privacy-respecting analytics that do not set cookies and do not track individual users across websites. No personal data is stored in our analytics system.

3. How we use your data

We use the data you provide solely to:

• Respond to your enquiry or set up a product demonstration
• Send you the datasheet or resource you requested
• Follow up if it may be useful to you, based on what you told us about your operation
• Understand which industries and regions are most interested in NeoTAQ, in aggregate

We do not use your data for advertising. We do not sell or rent your data to any third party. We do not add you to a general marketing list without your knowledge.

4. Legal basis for processing

We process your personal data under the following bases:

• Legitimate interest: responding to your enquiry and following up on a business conversation you initiated
• Consent: where you have explicitly asked us to send you resources or information

If you are located in the European Economic Area, we rely on Article 6(1)(f) (legitimate interests) and Article 6(1)(a) (consent) of the GDPR as applicable.

If you are located in the UAE, we process your data in accordance with Federal Decree Law No. 45 of 2021 on Personal Data Protection (UAE PDPL).

5. Who we share your data with

We share your data only with the service providers necessary to operate our website and respond to you:

All third-party providers are contractually bound to process your data only as instructed by us and to maintain appropriate security standards.

We do not share your data with any other third party unless required to do so by law or legal process.

6. How long we keep your data

When the retention period expires, we delete your data securely.

7. Your rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict how we process your data
• Object to processing based on legitimate interests
• Portability: receive your data in a machine-readable format

To exercise any of these rights, email us at contact@neotaqsys.com with the subject line "Data request." We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

8. Cookies

Our website does not use advertising cookies or cross-site tracking cookies. We may use a small number of strictly necessary session cookies to make the site function (for example, to remember your form state). These are not used to identify you as an individual and are not shared with any third party.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Our website is served over HTTPS. Our forms include rate limiting and spam prevention measures.

No method of transmission over the internet is completely secure. If you have concerns about a specific transmission, contact us directly.

10. Limitation of liability

To the fullest extent permitted by applicable law, NeoTAQ Systems Limited shall not be liable for any loss, damage, or harm arising from:

• Unauthorised access to or alteration of your personal data by a third party, provided we have taken reasonable technical and organisational security measures
• The acts or omissions of third-party service providers (such as email delivery or hosting providers), where those providers have their own data processing obligations
• Any indirect, incidental, consequential, or punitive loss arising from the collection, storage, or processing of personal data submitted through this Website
• Inaccuracies in personal data you provide to us

Our liability in connection with this privacy policy and the processing of personal data collected through this Website is limited to the greatest extent permitted by applicable law. Nothing in this section excludes liability for gross negligence, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

For matters relating to the neoSphere platform and customer data processing, liability is governed exclusively by the commercial agreement between NeoTAQ and your organisation.

11. Children

Our website is intended for business professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

12. Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date at the top and, where appropriate, notify active contacts by email. Continued use of the website after a change constitutes acceptance of the updated policy.

13. Contact

For any questions about this privacy policy or your personal data:

NeoTAQ Systems Limited
FD, SE45 02, Masdar City
Abu Dhabi, United Arab Emirates
Email: contact@neotaqsys.com
Phone: +971 58 630 0505